Welcome to One-clickpicks! We're here to provide you with the best shopping experience possible. Below are some frequently asked questions to help you with your orders and other inquiries.
General Questions
How can I contact customer support?
You can reach our customer support team through our Contact Us or email us at support@one-clickpicks.com
Ordering
How do I place an order?
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, Apple Pay, processed securely through Shopify Payments. Rest assured that your payment information is encrypted and protected. We also provide cash on delivery.
Shipping
How long does it take to process my order?
Orders are typically processed within 1 to 2 business days from the date of purchase. Please note that orders placed on weekends or holidays will be processed on the following business day.
What is the transit time for shipping?
Once your order has been processed, please allow an additional 3 to 4 business days for delivery within the United Arab Emirates. Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather delays or carrier issues.
Is there a cut-off time for orders to be processed on the same day?
Yes, the order cut-off time is 5 PM. Orders placed after 5 PM will be processed on the next business day.
Returns and Exchanges
What is your return policy?
You have 30 days from the date of purchase to initiate a return. Please visit our returns page for more details on how to initiate a return.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support at support@one-clickpicks.com to request a return authorization.